How Are Products Shipped?
Orders are shipped Monday to Friday. Orders placed before 12:00 pm PST will generally be shipped out on the same day*. Orders placed after 12:00 pm PST will generally be shipped out on the following day with the exception of orders placed on a Friday. Those orders will ship out on the following Monday or next Business day (if Monday is a holiday). You will be notified via email once your order has been shipped. Shipping times are in business days and can vary based on method chosen and delivery location. International orders must clear import/export regulations which could add to the shipping time of an order. International customers will be responsible for all taxes and duties associated with the shipment of their order.
Orders are shipped via the method chosen at the time the order was placed. Please note that all shipping times are in business days. We currently offer 3 shipping methods for Domestic orders: Ground, 2-Day Shipping, and Next Business Day Shipping.
*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.
What Is Your Return Policy?
Effective Date: March 2016
Ecko will accept returns** for items purchased on the Ecko online store that are received back within 10 days from the delivery date for a refund and 30 days from the delivery date for store credit. Returns received back after 30 days from the delivery date will not be accepted. Please note that shipping charges are non-refundable and all returns are subject to a 15% restocking fee.
**No returns are allowed on Final Sale items.
You can request your RMA # and review our complete Return Policy by clicking here.
What Happens If My Shipment Is Refused/Cannot Be Delivered?
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Ecko and the customer will be credited for the product cost and tax, less shipping and handling. Customer will be required to place a new order and will be responsible for any associated shipping charges.
How Do I Update My Account Information?
If you are a returning customer, you can easily update your information by logging into your account. You will find the "My Account" link located in the top of each page. Once you have accessed your account, you can click on the "Account Information" link to update your account information.